Privacy Policy

1. Introduction

At zk774, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of personal data provided by users of our online betting and casino platform. We recognize that you trust us with sensitive personal and financial information, and we take that responsibility seriously.

This policy applies to all users accessing the zk774 platform from Indonesia and covers all services offered through our website, including sports betting, casino games, togel (Indonesia's traditional numbers lottery), live dealer tables, and promotional activities. It should be read in conjunction with our Terms & Conditions, which govern your use of the platform.

We comply with internationally recognized data protection principles and employ industry-standard security measures to ensure your personal data is handled with the utmost care. If you have any questions or concerns about how we handle your data, please contact us at [email protected] (plain text — not a clickable link).

2. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is zk774, operating under an international gaming license. All data processing activities described in this policy are carried out under the authority and supervision of zk774's compliance and data protection team.

If you have any questions about this Privacy Policy or wish to exercise any of your data protection rights, you may contact our Data Protection Officer at [email protected] (plain text email address). We will respond to all legitimate requests within 30 days of receipt.

3. Information We Collect

We collect several categories of personal information to provide, maintain, and improve the zk774 platform and ensure compliance with legal and regulatory obligations. The types of data we collect include:

3.1 Account Registration Information

When you create an account on zk774, we collect the following mandatory information:

• Full legal name (as it appears on your government-issued identification)
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address (city and province in Indonesia)
• Username and password (encrypted and securely stored)
• Preferred payment method (bank account or e-wallet details)

3.2 Identity Verification (KYC) Documents

To comply with regulatory requirements and prevent fraud, we collect copies of the following identity verification documents:

• Indonesian National Identity Card (KTP)
• Passport or driver's license (if KTP is unavailable)
• Utility bill or bank statement (for address verification)
• Selfie photograph holding your ID document (in some cases)

3.3 Transaction and Financial Data

We automatically collect and record data related to your financial transactions on the platform:

• Deposit amounts, dates, times, and payment methods (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.)
• Withdrawal requests, processing status, and payout details
• Betting history, including bet amounts, odds, stake values, and outcomes
• Bonus redemptions, wagering progress, and promotional participation records
• Account balance history and transaction logs

3.4 Technical and Usage Data

When you access the zk774 platform, our servers automatically collect certain technical information:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, clickstream data, and time spent on each page
• Referral source (how you arrived at zk774.cam)
• Login times, session duration, and activity timestamps
• Game preferences and gameplay patterns

3.5 Communication Records

We retain records of all communications between you and zk774, including:

• Live chat transcripts with customer support agents
• Email correspondence sent to or received from [email protected]
• WhatsApp messages exchanged with our support team
• Feedback, complaints, or inquiries submitted through any channel

4. How We Use Your Data

zk774 uses your personal data for the following purposes, all of which are necessary to provide our services or comply with legal obligations:

4.1 Account Management

• Creating, maintaining, and securing your zk774 Account
• Verifying your identity and age to comply with legal requirements (21+ age restriction in Indonesia)
• Processing account updates, password resets, and profile changes

4.2 Transaction Processing

• Facilitating deposits via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other approved payment methods
• Processing withdrawal requests and transferring funds to your registered bank account or e-wallet
• Recording transaction history for accounting, auditing, and dispute resolution purposes

4.3 Service Provision

• Enabling you to place bets on sports events (football, basketball, badminton, E-sports), play casino games (slots, roulette, blackjack, baccarat), and participate in togel draws
• Calculating bet settlements, winnings, and payouts accurately
• Delivering personalized game recommendations based on your play history

4.4 Customer Support

• Responding to your inquiries, complaints, and support requests via live chat, email, or WhatsApp
• Troubleshooting technical issues and resolving account problems
• Providing Indonesian-speaking customer service during WIB business hours

4.5 Marketing and Promotions

• Sending promotional emails about bonuses, cashback offers, and exclusive VIP rewards (you may opt out at any time)
• Notifying you of new game releases, enhanced odds, and special betting markets
• Administering tournaments, prize draws, and loyalty programs

4.6 Security and Fraud Prevention

• Detecting and preventing fraudulent activity, money laundering, and unauthorized account access
• Monitoring betting patterns for signs of match-fixing, collusion, or arbitrage abuse
• Enforcing our Terms & Conditions and bonus policies

4.7 Legal Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Responding to lawful requests from regulatory authorities, law enforcement, or courts
• Maintaining records required by our gaming license and applicable Indonesian regulations

4.8 Platform Improvement

• Analyzing usage patterns to optimize site performance, user experience, and mobile responsiveness
• Conducting internal research to develop new features and improve existing services
• Generating anonymized, aggregated statistics for business analytics (no personally identifiable data is used)

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you under the Terms & Conditions (account creation, transaction processing, service delivery).
• Legal Obligation: Processing is required to comply with applicable laws, including KYC/AML regulations, age verification mandates, and licensing requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, customer support, and service improvement, provided these interests are balanced against your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time by contacting support or using opt-out links in promotional emails.

6. Data Sharing and Disclosure

zk774 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with the following categories of recipients under strict confidentiality obligations:

6.1 Payment Service Providers

We share necessary transaction data with banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals. These providers have their own privacy policies governing the handling of your financial data.

6.2 Game Providers

We share limited gameplay data (user ID, bet amounts, game outcomes) with third-party game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe) to deliver casino games and slots. These providers do not receive personally identifiable registration information.

6.3 Identity Verification Services

We may use third-party KYC verification services to authenticate the identity documents you submit. These services process your ID images and personal data solely for verification purposes and are contractually obligated to delete the data after verification is complete.

6.4 Regulatory Authorities

We may disclose personal data to regulatory bodies, licensing authorities, law enforcement agencies, or courts when legally required to do so or when necessary to investigate suspected fraud, money laundering, or other illegal activities.

6.5 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including cloud hosting, data analytics, email delivery, and customer support tools. All service providers are contractually bound to process your data only as instructed by zk774 and to maintain appropriate security safeguards.

7. Data Security

We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Secure Sockets Layer (SSL) technology.
• Secure Data Storage: Personal information is stored on encrypted servers located in secure data centers with restricted physical and network access.
• Access Controls: Only authorized zk774 personnel with a legitimate business need can access your personal data, and all access is logged and monitored.
• Two-Factor Authentication (2FA): We offer optional 2FA to add an extra layer of security to your account login.
• Regular Security Audits: Our systems undergo periodic security assessments and penetration testing by independent third-party experts.
• Password Protection: User passwords are hashed using strong cryptographic algorithms and are never stored in plain text.

While we take every reasonable precaution to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately if you suspect unauthorized access to your account.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations:

• Active Accounts: Registration data, transaction history, and communication records are retained for the duration of your account's active status and for a period of up to 7 years after account closure, as required by financial record-keeping regulations and anti-money laundering laws.
• KYC Documents: Identity verification documents are retained for 7 years following account closure to comply with regulatory requirements and to defend against potential legal claims.
• Marketing Data: If you opt out of marketing communications, your email address will be retained in a suppression list to ensure we do not inadvertently contact you again, but no further marketing messages will be sent.
• Technical Logs: Server logs and IP address records are typically retained for 12 months for security monitoring and troubleshooting purposes.

After the applicable retention period expires, personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.

9. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal data we hold about you, including account information, transaction history, and communication records.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent. Note that we may be required to retain certain data for legal or regulatory compliance.
• Right to Restrict Processing: You may request that we limit how we use your personal data in specific situations, such as while we verify the accuracy of disputed information.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. Simply click the "unsubscribe" link in any promotional email or contact [email protected].
• Right to Withdraw Consent: Where we rely on your consent to process personal data (e.g., for marketing), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] (plain text email). We will respond to your request within 30 days. You also have the right to lodge a complaint with a data protection supervisory authority if you believe your data protection rights have been violated.

10. Cookies and Tracking Technologies

The zk774 platform uses cookies and similar tracking technologies to enhance your user experience, analyze site traffic, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you on return visits.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cookies enable core features like account login, secure transactions, and session management. They cannot be disabled.
• Functional Cookies: Remember your preferences (language settings, display options) to provide a more personalized experience.
• Analytics Cookies: Collect anonymized data about how visitors use the platform (pages visited, time spent, error messages) to help us improve site performance.
• Advertising Cookies: Not currently used by zk774. We do not serve third-party advertisements or allow external ad networks to place cookies on our platform.

10.2 Managing Cookies

You can control cookie settings through your web browser. Most browsers allow you to block or delete cookies, but doing so may affect your ability to use certain features of the zk774 platform (such as staying logged in or saving preferences). Consult your browser's help documentation for instructions on managing cookies.

11. Third-Party Links

The zk774 platform may contain links to third-party websites, such as payment provider portals or game studio sites. This Privacy Policy applies only to information collected by zk774. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any external sites you visit through links on our platform.

12. Children's Privacy

The zk774 platform is strictly intended for users aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is under 21, we will immediately suspend the account, forfeit any winnings (deposits will be returned minus bonus amounts), and delete all associated personal data.

If you are a parent or guardian and believe your child has provided personal information to zk774, please contact us immediately at [email protected] so we can take appropriate action.

13. Changes to This Privacy Policy

zk774 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered users via email or an in-platform notification.

Your continued use of the zk774 platform after any amendments to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. The most current version of this Privacy Policy is always available at https://zk774.cam/privacy-policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way zk774 handles your personal data, please contact us through the following channels:

• Data Protection Officer Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat widget on the zk774 platform
• Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7)
• Response Time: We aim to respond to all privacy-related inquiries within 30 days of receipt

For general customer support questions unrelated to data privacy, please use our standard support channels. For specific data subject access requests or exercising your privacy rights, please mark your email subject line "Privacy Request" to ensure it is routed to our Data Protection Officer.